Orders & Returns
Holiday Shipping Deadlines and Returns
To ensure all holiday gifts are delivered by December 23rd, please make note of the following shipping deadlines. Though we are working hard to ship out orders as quickly as possible, please anticipate delays due to high order volumes, carrier delays, and holiday warehouse closures. While the below are our good faith deadlines, we cannot be responsible for delivery delays by the shipping carrier.
- Place orders by 12/6 for ground delivery by 12/23
- Place orders by 12/12 for 2-Day delivery by 12/23
All Other Orders:
- Ground Shipping: Place orders by 12/13 for ground delivery by 12/23.
- Expedited: Place orders by 12/19 for 2-Day Delivery by 12/23.
Orders placed between November 20th and December 24th are eligible to return through January 5th, 2024, or 30 days from purchase.
Due to a high volume of orders and warehouse closures, returns may require processing time above 14 business days during the holidays. We appreciate your patience.
How long will it take to receive my order?
You can find our shipping policy and delivery timelines here.
Do you offer Customization?
Customization is offered on a limited range of products, listed here. Available in a limited selection of placements, fonts, and thread colors.
Please allow up to 7 business days for processing all orders containing monogrammed items, regardless of shipping method selected at checkout. Expedited Shipping orders will still require up to 7 business days for processing before being handed over to FedEx.
All items on orders containing monogrammed items will ship together once customization is complete.
Please note all monogrammed items are Final Sale and cannot be returned or exchanged. Monogrammed items cannot be edited or canceled after the order has been placed.
Why does my tracking information show delivered by FedEx but I am then provided a USPS tracking number?
The Shirt uses FedEx SmartPost to ship orders to our customers. The way this works:
Once an order is packed and a label is generated, FedEx will pick up the order and deliver it to a local (to your shipping address) FedEx facility. At this point, you may receive a notification that your order has been delivered, though most often it has not been delivered to you (but rather to USPS).
Your order will then be picked up by USPS and processed through their facility. THe final delivery will be provided by the U.S Postal Service, not UPS. This is why you sometimes receive two tracking numbers - one from UPS, and a second from USPS.
Due to the switch over in carriers, your shipment delivery notification may be off by a day or two, but rest assured that it is on its way to you!
For any additional information or clarification, please reference, here.
Do you have an incentive for first time purchasers?
Customers who opt in to our email list will receive a one-time use promotional code at the time you opt in.
Are any items excluded from promotions?
Certain items may be excluded from promotions and will be communicated in the promotion's disclaimer.
Can I apply a promotional code to an order I’ve already placed?
Unfortunately, we cannot retroactively apply promotional codes to past orders.
Do you offer price adjustments on recently purchased products that go on sale?
If products are marked down after you've placed an order (excluding final sale items), written requests for price adjustments will be honored up to 7 days from the original purchase date, and only for items purchased on our website. Price adjustments (excluding taxes) are issued in the form of store credit as an e-gift card to be used on a future purchase on our website. We are only able to make a price adjustment while the lower price is still available, and cannot price match expired sale prices. There will be no price adjustments for shipping or items marked as final sale. There will also be no price adjustments for orders placed before or after a promotional period in which a promo code might be used to discount an order, such as holiday.
Do you charge upon order placement or order shipment?
Currently, we charge upon order placement. This includes items marked as pre-order or with a future shipping date.
What do I do if I receive a damaged or defective item?
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement item will be sent, if available, upon receipt with the condition that original merchandise has not been worn or washed.
What methods of payment do you accept?
We accept Visa, Mastercard and American Express. We also accept payment via Apple Pay, Google Pay, Shop Pay, Facebook Pay, and Paypal.
Why was my credit card declined?
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at email@example.com.
It looks like I was charged multiple times.
Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.
Who do I contact for press inquiries?
For all press inquiries please contact press@Rochellebehrens.com.
Can I modify my order after it has been placed?
Unfortunately, once an order has been placed, we are unable to modify or cancel orders, including shipping addresses or items on the order, as they’re immediately sent to our shipping team for processing.
How should I care for my shirt?
Care instructions can always be found on the garment tag inside your shirt, or on the product's detail page under "Care". For best results, we generally recommend to machine wash and lay flat or hang to dry. The Shirt will shrink in the dryer.