Frequently Asked Questions

      Can I apply a promotional code to an order I’ve already placed?

      • Unfortunately, we cannot retroactively apply promotion codes to any orders.

      Are any items excluded from promotional codes?

      • Certain items may be excluded from special offers.

      Do you have an incentive for first time purchasers?

      • Customers who opt in to our mailing list will receive a one-time use promotional code at the time you opt in.

      What do I do if I receive a damaged or defective item?

      • If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement piece will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

        What methods of payment do you accept?

        • We accept Visa, Mastercard and American Express

        Why was my credit card declined?

        • Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at hello@the-shirt.com.

        It looks like I was charged multiple times.

        • Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

        Who do I contact for press inquiries?

        Do I get free returns on The Shirt’s website?

        • At this time, we do not offer free returns. All returns and exchanges will be sent back at the customer’s expense.