Frequently Asked Questions

      Can I apply a promotional code to an order I’ve already placed?

      • Unfortunately, we cannot retroactively apply promotion codes to any orders.

      Are any items excluded from promotional codes?

      • Certain items may be excluded from special offers.

      Do you have an incentive for first time purchasers?

      • Customers who opt in to our mailing list will receive a one-time use promotional code at the time you opt in.

      Do you charge upon order placement or order shipment?

      • Currently, we charge upon order placement. This includes items marked as pre-order or with a future shipping date.

      Do you offer price adjustments on recently purchased products that go on sale?

      • If products are marked down after you've placed your order (excluding final sale orders), written requests for price adjustments will be honored up to 7 days from the original purchase date, and only for items purchased on our website. Price adjustments (excluding taxes) are issued in the form of store credit as an e-gift card to be used on a future purchase on our website. We are only able to make that price adjustment while the lower price is still available, and cannot price match expired sale prices. There will be no price adjustments for shipping or items marked as final sale. There will also be no price adjustments for orders placed before or after a promotional period in which a promo code might be used to discount an order, such as holiday.

      What do I do if I receive a damaged or defective item?

      • If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement piece will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

        What methods of payment do you accept?

        • We accept Visa, Mastercard and American Express

        Why was my credit card declined?

        • Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at hello@the-shirt.com.

        It looks like I was charged multiple times.

        • Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

        Who do I contact for press inquiries?

        Do I get free returns on The Shirt’s website?

        • At this time, we do not offer free returns. All returns for a refund will be sent back at the customer’s expense, unless the item is damaged or you received the wrong item. In these instances, we will send out a replacement of the same style, color and size. 
        • Exchanges are free and you can also choose to return via store credit, which is also free.