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The Shirt Reimagined For The Perfect Fit

Contact

Need advice on fit, or have questions about your order? Please drop us a line!

Email
hello@the-shirt.com
Telephone
240-479-2477
Fax
301-656-6465
Mailing Address
The Shirt
7529 Standish Pl.
Suite 100
Rockville, MD 20855

Shopping

Ordering

Our How to Order guide tells you everything you need to know place an order.

What is the easiest way to find what I need?

  • Browse: Use our top tab navigation to zero in on what you're looking for.
  • Search: Try entering a keyword, phrase or item number into our Search, and click enter. Then sort your Search Results easily by Sleeve Length, Style, Color, Size or Price to organize everything you've found.

Where do I find the details about the items?

  • Clicking on an image of an item will take you to the product page. This page lists all the details about the item so you can review them before you make your purchase

How do I place an item in my Shopping Bag?

  • To purchase an item, you must first add it to your Shopping Bag.
  • Select your color and size.
  • Click the Add to Shopping Bag button.

How do I complete my order?

  • After you have added an item to your Shopping Bag, you will immediately be able to view your items and start the checkout process.

Here are the steps you'll go through in the checkout process: (Our instructions will walk you through step by step once you get to your Shopping Bag.)

  • Click Start Checkout.
  • Shipping & Billing Information: Choose where to ship your order and how you would like it to be shipped. Enter your payment information. Click Submit Order.
  • Order Confirmation: Your order has been successfully submitted. You should receive your Order Confirmation Email within a few minutes. If you do not receive this email please check your junk or spam folder first, then contact customer service for further asistence.

Order over the phone!

  • Call us anytime Monday through Friday, 9 a.m. to 5 p.m. (ET) at 240-479-2477 to place your order over the phone.

Payment and Billing FAQ

What methods of payment do you accept?

We accept Visa, Mastercard and American Express.

Why was my credit card declined?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at hello@the-shirt.com.

It looks like you charged me multiple times, Help!

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

Promotions FAQ

Can I apply a promotional code to an order I’ve already placed?

  • Unfortunately, we cannot retroactively apply promotion codes to any orders.

Are any items excluded from promotional codes?

  • Certain items may be excluded from special offers.

Shipping

Domestic Shipping

Options and Times

  • USPS First Class – $4.00 – 5-8 Business Days
  • FedEx Ground – $10.00 – 3-5 Business Days
  • FedEx 2 Day – $19.00 – 2 Business Days
  • FedEx Next Business Day – $27.00 – 1 Business Day

Delivery time does not include Saturdays, Sundays or holidays.

International Shipping

Option and Times — The Shirt ships to over 100 countries worldwide.

  • USPS Priority International – Rates Will Vary by Country and Will Update Upon Checkout

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control.

Customs, Duties and Other Fees

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

International Shipping

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.

International shipping fees depend on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.

Customs Duties and Other Fees

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

Returns & Exchanges

Overview

Bought it but don't love it? That's OK. We've all been there.

  • You have 14 days from the time your order was received to return almost any The Shirt purchase for a refund, as long as your purchase is still in saleable condition with tags attached. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

Prior to sending your item back please confirm your items are eligible for return

  • Final sale items are not returnable or exchangeable. These items are marked “final sale” and/or marked down 50% or more.
  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
  • The merchandise must be in its original condition, in its original box or packaging and unworn.

Please be advised that items that do not conform to the above guidelines are not returnable.

How to Return

Please refer to the return form enclosed in your package. Send items back to the address below:

The Shirt
Attention Internet Returns
7529 Standish Pl.
Suite 100
Rockville, MD 20855

Damaged Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement piece will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

Exchanges

If you would like to exchange an item for another color or size, please contact us via email hello@the-shirt.com or phone 240-479-2477 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).

Tips

  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2–3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 240-479-2477 or e-mail us at hello@the-shirt.com.

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Sizing

See below for our size chart. If you still have questions, please ask us! Email us at hello@the-shirt.com or call 240-479-2477.

FAQs

When will my order ship?

  • Standard US Shipping – Orders will ship within 1-2 business Days of the time the order is placed. (Please note these times will change if an item is on pre-order)
  • Expedited Shipping – Orders will ship same business day if placed before 3pm EST. Orders placed after this time will ship next business day.
  • International Orders – International orders are not guaranteed to ship the next business day because additional verification is often necessary.

What is your return policy?

  • You have 14 days from the time your order was received to return almost any The Shirt purchase for a refund, as long as your purchase is still in saleable condition with tags attached. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

How do I return my order?

  • Complete the return form included in your package and include it inside your return shipment.
  • Securely repackage your merchandise as we are unable to issue refunds for items lost or damaged due to unsecure packaging.
  • Cover or remove any original mailing address label or carrier barcodes from package.
  • Ship your package using a trackable, insured shipping method.
  • Please keep the tracking details for your records.
  • Please send your returns to:
    The Shirt
    Attn. Internet Returns
    7529 Standish Pl.
    Suite 100
    Rockville, MD 20855

What if I can’t find my original invoice/return form?

  • Please print out the order confirmation email or contact us via phone or email and we can email you a replacement return form. Without this information, we will be unable to process your return.

Can I exchange the item I just received for a different item on The Shirt’s website?

  • Exchanges can only be made for items of equal value, so as long as the items are of equal cost you are all set!

How can I reach someone directly to speak to over the phone?

  • We’d love to answer your questions about fit, returns and exchanges, or to take your order over the phone. We’re here to help Monday through Friday 9am to 5pm EST at 240-479-2477

Do you have an incentive for first time purchasers?

  • Customers who opt in to our mailing list will receive a one-time use promotional code at the time you opt in.

What do I do if I receive a damaged or defective item?

  • If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement piece will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

When will I receive my refund?

  • Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. Process time may be longer during peak seasons.

What do I do if I’m returning a gift I’ve received?

  • Please send an email to our customer service team at hello@the-shirt.com or contact us via phone at 240-479-2477. Please include the purchasers name as well as a list of the items you’d like to return. Refunds on gift returns will be processed in the form of exchange to the receiver or funds returned to the purchaser’s original form of payment.

What methods of payment do you accept?

  • We accept Visa, Mastercard and American Express

Why was my credit card declined?

  • Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at hello@the-shirt.com.

It looks like you charged me multiple times, Help!

  • Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

Can I apply a promotional code to an order I’ve already placed?

  • Unfortunately, we cannot retroactively apply promotion codes to any orders.

Are any items excluded from promotional codes?

  • Certain items may be excluded from special offers.

Who do I contact for press inquiries?

Do I get free returns on The Shirt’s website?

  • At this time, we do not offer free returns. All returns and exchanges will be sent back at the customer’s expense. We recommend sending back items via a trackable and insured method.

Privacy

How do I know my information is kept private?

This Privacy Statement describes how we collect and use your information and gives you options as to how your information is used. We suggest you review this Privacy Statement periodically, as we may update it from time to time. We post any changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. By using our web site, you consent to the collection and use of your information by Skye Associates, LLC. Any communication or material sent to you will be considered confidential and will become the property of Skye Associates, LLC which reserves the right to use and reproduce it for any purpose whatsoever. Access and use of the Site is subject to the terms, conditions and applicable laws construed in accordance with the laws of the State of Maryland. When you purchase from our site, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order. Periodically we will send you email about new products and services, discounts, special promotions or upcoming events ONLY if you have elected to receive these mailings. We also collect information you provide us when you register to participate in a contest or promotion, fill out a survey or questionnaire, or contact us.

How do I know my information is secure?

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.

What are 'cookies' and how do we use them?

A "cookie" is a small data file that contains a unique identifier. Cookies can be used to store personal information about you on your computer. The cookie ensures that only the computer used to select items will have access to products you have chosen and billing information you've entered. Using a cookie is the safest way to make sure that only you can see the contents of your shopping cart and order form.

The Shirt does not believe in storing your personal information on a cookie. This is not a responsible use of this information. We do not use cookies to store any of your personal or financial information. We guarantee that your data is not used for any other purpose than improving our web site and overall shopping experience.

Can I copy anything from the site?

By law, the material displayed on the site may not be downloaded for anything other than non-commercial and personal use, and then only if copyright and other proprietary notices contained on the materials are retained.

All images on The Shirt are readily available in various places on the internet and believed to be in public domain. Images posted are believed to be posted within our rights according to the US Copyright Fair Use Act.

If you believe that any content appearing on The Shirt infringes on your copyright, please let us know … and the infringing material will be removed as soon as possible.

And...Last but not least...

By accessing and using this site, you submit to the jurisdiction of the Federal District Court for the District Court of Maryland and accept all terms and conditions without limitation or qualification. Everything on this site is copyrighted unless otherwise noted, and may not be used without the written permission of www.the-shirt.com. Images of people, places, buttons and items displayed on the site are either the property of, or used with permission by, www.the-shirt.com. The use of these images is prohibited unless specifically permitted by www.the-shirt.com. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. In addition, archiving, redistribution, re-publication or derivation of any information contained or downloaded from this site, in any medium, including but not limited to electronic, CD-ROM, or database, or publication in print, requires the written consent of www.the-shirt.com. The trademarks, the logo and all the published names displayed on the site are the property of www.the-shirt.com. Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site without the written permission of its owners. Use of the trademarks or other materials displayed on the site is completely prohibited.

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